Frequently Asked Questions

Returns

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Uncategorized

Within Switzerland, watch accesories are shipped via A-Post and the order should arrive the next day.

Orders outside of Switzerland are also shipped via Swiss Post, depending on the country delivery should take from 2-3 working days in Europe to 4-8 working days for other continents.

 

Photo prints are custom made, printed and shipped by our partners. The average delivery time is 7 business days.

 

Regardless of the country, we ship watch accesories free of charge.

Photo prints are made on individual order and printed by our partners. In this case, the shipping cost is calculated for each order.

 

  • VISA
  • American Express
  • MasterCard 
  • Klarna
  • Apple Pay
  • Google Play
  • Shop Pay
  • Maestro
  • SOFORT-Überweisung
  • iDeal
  • Maestro

When your order is shipped you will receive a shipping confirmation email from us with a package number for tracking.

 

The satisfaction of our customers is our priority. However, if you find that the product did not meet your expectations you can return it to us. We accept returns up to 30 days from the date of receipt of the order, the product must be returned in perfect condition. The cost of return shipping is paid by the buyer.

 

Yes, we send packages to all countries of the world.

 

If you have a question, email: info@uhrboxzurich.com. We respond to all emails within a maximum of 12 hours.